TSW problems?

Hi All, It seems as though we have been criticized for both poor quality and not reponding to email by Mr Koehler so I thought perhaps you might be interested in our side of the story. First let me say that the problems Mr Koehler reffered to with his unit are not normal, in fact he is the first person to ever have any of these, I'm not saying he's wrong just that no one else has ever reported anything similar. As for not reponding to email, I personally check email twice a day, 7 days a week and respond to all messages immediately as the other guys said. Evidently Mr Koehler has a spam filter that may have been missed if he hasnt recieved an answer, we do however have two phone numbers so I dont see this as our fault. Any time any customer has a problem with a TSW he can send it back for repair and most repairs are done immediately and the unit shipped back the same day it is recieved. If Mr Koehler feels that something is wrong with his unit he can easily return it for repair any time he wishes, as can any other customer. If he was less than satisfied with the TSW he could also have returned it for a full refund with no questions asked. Trev

You forgot another option Trev, he could sell it to me! =) Cheers! Marc

Quoted text (27 lines)

> Hi All, > It seems as though we have been criticized for both poor quality and not > reponding to email by Mr Koehler so I thought perhaps you might be > interested in our side of the story. > First let me say that the problems Mr Koehler reffered to with his unit > are not normal, in fact he is the first person to ever have any of > these, I'm not saying he's wrong just that no one else has ever reported > anything similar. > As for not reponding to email, I personally check email twice a day, 7 > days a week and respond to all messages immediately as the other guys > said. Evidently Mr Koehler has a spam filter that may have been missed > if he hasnt recieved an answer, we do however have two phone numbers so > I dont see this as our fault. > Any time any customer has a problem with a TSW he can send it back for > repair and most repairs are done immediately and the unit shipped back > the same day it is recieved. > If Mr Koehler feels that something is wrong with his unit he can easily > return it for repair any time he wishes, as can any other customer. If > he was less than satisfied with the TSW he could also have returned it > for a full refund with no questions asked. > Trev

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LOL <GGG> -- - kc using OUI 1.8 Beta 8

Thanks for responding so quickly to this issue. I can hardly wait 'til my TSW arrives! Ken The Game Pad http://gamepad.org/

Quoted text (27 lines)

> Hi All, > It seems as though we have been criticized for both poor quality and not > reponding to email by Mr Koehler so I thought perhaps you might be > interested in our side of the story. > First let me say that the problems Mr Koehler reffered to with his unit > are not normal, in fact he is the first person to ever have any of > these, I'm not saying he's wrong just that no one else has ever reported > anything similar. > As for not reponding to email, I personally check email twice a day, 7 > days a week and respond to all messages immediately as the other guys > said. Evidently Mr Koehler has a spam filter that may have been missed > if he hasnt recieved an answer, we do however have two phone numbers so > I dont see this as our fault. > Any time any customer has a problem with a TSW he can send it back for > repair and most repairs are done immediately and the unit shipped back > the same day it is recieved. > If Mr Koehler feels that something is wrong with his unit he can easily > return it for repair any time he wishes, as can any other customer. If > he was less than satisfied with the TSW he could also have returned it > for a full refund with no questions asked. > Trev