T2 Excellent Service Support

If you are thinking of buying a new wheel, let me say that thrustmaster offers great support for their products AFTER you have purchased the item. I have a T2 wheel and the wheel bungee cord became frayed and would not offer the crisp return to center that I like. I e-mailed Thrustmaster asking for info on where to purchase replacement parts, and within two days they e-mailed a reply stating that the part would be sent free! I just wanted to share this story, as usually customer support stories are nightmarish tales of hours of muzak while on hold with some voice mail system, shuffling between departments that don't handle your particular problem.

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> If you are thinking of buying a new wheel, let me say that thrustmaster > offers great support for their products AFTER you have purchased the item. > I have a T2 wheel and the wheel bungee cord became frayed and would not > offer the crisp return to center that I like. I e-mailed Thrustmaster > asking for info on where to purchase replacement parts, and within two days > they e-mailed a reply stating that the part would be sent free! I just > wanted to share this story, as usually customer support stories are > nightmarish tales of hours of muzak while on hold with some voice mail > system, shuffling between departments that don't handle your particular > problem.

My wheel pot went after a year. I took the assembly to TM (it's only a half hour away) expecting a repair and to pick it up a few days later, but the guy there just gave me a new wheel. I'm happy. Mark Reading, UK

Quoted text (10 lines)

> If you are thinking of buying a new wheel, let me say that thrustmaster > offers great support for their products AFTER you have purchased the item. > I have a T2 wheel and the wheel bungee cord became frayed and would not > offer the crisp return to center that I like. I e-mailed Thrustmaster > asking for info on where to purchase replacement parts, and within two days > they e-mailed a reply stating that the part would be sent free! I just > wanted to share this story, as usually customer support stories are > nightmarish tales of hours of muzak while on hold with some voice mail > system, shuffling between departments that don't handle your particular > problem.

I agree. I have excellent customer service from TM. I told them right up front that my T1 was 4-5 years old and they have sent me replacement parts on three different occasions... brake springs, then steering pots and most recently the adaptor for win 95. How many companies still provide this kind of service after 4-5 years? I can't say enough good things about Thrustmaster.IMHO See ya in the winners circle!

Edward, I can second your comments about Thrustmaster. I have emailed them on several occasions about broken springs and failed a pot on my T2. I have always recieved replacement parts at no charge within 10 days. Once I needed a replacement spring for an upcoming league race,they shipped the spring 2nd day ups at no charge. Thrustmaster service is certainly the standard that others should follow. I'm a loyal customer for life. Regards, Joel Willstein