Psygnosis (F1) - Their Customer Service is as lousy as their products!

This is what I got back after my second attempt to e-mail a question to Psygnosis about Formula 1 upgrade plans. There response is to give them more money buy calling their 900 number! I don't know what others think of this company, but they aren't getting anymore of my cold cash! If your thinking about buying Psygnosis product think again! ORIGINAL MESSAGE TO PSYGNOSIS: I see you are going to release a new version of Formula 1. Is your company going to offer a upgrade discount to those of us who got burned on the first version. I have played that $50 game three times for no longer than three laps before giving up. I know from reading the newsgroups that I am not the only one who feels they got ripped on this title. Would be good customer relations to offer a upgrade special to us! RESPONSE:: Hi, Thank you for your e-mail, for game hints or tips you will need to hint or tips choose the mail tips option from the automated system in the 900# menu. For direct orders of Psygnosis products you can call our direct Psygnosis (Embedded to file: 09/22/97 01:42 PM PIC19991.PCX) To: Psygtech/US/PSYGNOSIS cc: Subject: Customer Service Question

I bought this thing on the strength of the FIA approval and the install went badly, the thing took a 'fatal exception' each time I ran it and once my machine went down, all the way down. There is no doc with it and configuring for Thrustmaster T1 is more agony than I'm interested in. Once I got it all the way up and when I selected Grand Prix as opposed to Arcade, it crashed and was gone. I bought it last night and am taking it back today. wil

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> I bought this thing on the strength of the FIA approval and the install > went badly, the thing took a 'fatal exception' each time I ran it and > once my machine went down, all the way down. There is no doc with it > and configuring for Thrustmaster T1 is more agony than I'm interested > in. Once I got it all the way up and when I selected Grand Prix as > opposed to Arcade, it crashed and was gone. > I bought it last night and am taking it back today. > wil

We should complain about those non-professional company, doing F1 game, directly to the FIA, FOCA, so they choose better and reliable company.

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> > I bought this thing on the strength of the FIA approval and the install > > went badly, the thing took a 'fatal exception' each time I ran it and > > once my machine went down, all the way down. There is no doc with it > > and configuring for Thrustmaster T1 is more agony than I'm interested > > in. Once I got it all the way up and when I selected Grand Prix as > > opposed to Arcade, it crashed and was gone. > > I bought it last night and am taking it back today. > > wil > We should complain about those non-professional company, doing F1 game, > directly to the FIA, FOCA, > so they choose better and reliable company.

Good Idea...Here is the FIA website address. Unfortunately, there is no e-mail links! http://www.fia.com/ -- "...because only if you have been in the deepest valley, can you ever know how magnificent it is to be at the highest mountain" - Richard M. Nixon - White House Staff Farewell Speech, August 9, 1974

[...] I think if the FIA cared, they would've tried it themselves and realized it was a piece of crap. They don't care, and I think they just want the cash. That's why there are so many liscensees. It's eventually going to bite them in the ass. Putting your "seal of approval" on half-assed products kills credibility. --