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Finally a reply from Dave Matson on Huggins

5 posts by 4 people · 21 Jul 1997 - 23 Jul 1997

Robert, I apologize for not returning your phone calls. I've been swamped with work, and unfortunately I've been in and out of the office for personal reasons. I read r.a.s., and naturally I'll be much more inclined to bend over backward to help you now that you've flamed me publicly. Sheesh! As for Hawaii's "piss poor customer relations", all I can say is, "huh?". I certainly don't know what kind of expectation people have from a free service that costs us many thousands of dollars per month for absolutely no benefit to us. I can't say I'm losing lots of sleep over those who have quit hawaii because of customer service reasons. It is what it is. I know a lot of people appreciate it and will miss it when it's gone soon. Anyway, I will hang on to the replays and put them in my Huggins file. Thanks for the data. And what about Wilshe, anyway? Just what should I "do about him". As you can see Matson could care less what we think about how hawaii is run and do you really believe they really care what we think about Nascar2 or the so-called upcoming NRO (if it ever starts).What I get from this letter is that Papy or atleast Mr.Matson could care less on how we feel about their products even if it's free or not free.Oh Dave how about the thousands of dollars we haven't spent racing on Hawaii,but I guess that means nothing and hawaii is no benefit to them he says I disagree it is a so-called test bed for the the so called up-coming NRO,so it has been a benefit to you.Because their is no bette advertisment than word of mouth.I have told many people to buy Nascar1 and to get the hawaii software and for every person that buys the game to play on Hawaii thats a benefit is it not?Yes Dave I do appreciate Hawaii being up,but I do not appreciate the totally disregard of our complaints on the matter of Huggins.I also didnot flame you I just stated what I felt was being done to me and alot of other people.As you can see about the huggins replays I sent Matson he says he will add them to his Huggins file,I could be wrong but I read that as he has many things showing Huggins cheating and has no intention of doing anything about I HOPE I AM WRONG!!Dave again I didnot flame you and if it sounded like a flame apologize but it wasn't meant as a flame.Plus you did a pretty job of flaming yourself in this letter you wrote back to me.I hope we can get all this resolved soon. Robert Platts GT86
> As you can see Matson could care less what we think about how hawaii > is run and do you really believe they really care what we think about > Nascar2 or the so-called upcoming NRO (if it ever starts).What I get > from this letter is that Papy or at least Mr.Matson could care less on > how we feel about their products even if it's free or not free.Oh Dave > how about the thousands of dollars we haven't spent racing on > Hawaii,but I guess that means nothing [snipped here] Robert, Papyrus could have shut Hawaii down completely months ago, once general data was gathered. They could have run it as a closed beta only, assigning passwords to a chosen few. As Dave clearly said, "It is what it is," in other words, use it or don't use it. If I parked a new car in your driveway and told you that you could drive it anywhere, anytime you wanted with the only stipulation being that you buy the gas, would you complain about whether I kept it clean or not? Or what kind of stereo it had? Hey, if someone's cheated the current system, I say, "Go for it, cheat away!" Why? Simple...you cheat here, and devise all the different ways to do so, and two things will happen- You'll be VERY closely scrutinized on the NRO, and two, all of these methods of cheating will help build a "tougher to cheat" system when it really counts, in the NRO (which I'll remind you is NOT Hawaii.) Remember, it's a test- you need to see the good and the bad in order to develop a strong product when it really counts. That's why there's no prize for winning a race on Hawaii. Also, I'd like to point out that if Papyrus didn't care about online customers, Hawaii WOULD be the NRO, weaknesses and all. Be glad that Papyrus chose to spend an exponentially greater amount of money on it than you did, so that the NRO can be as quality a product as possible. And be glad that you were able to hone your skills in a practice league for when it really counts down the road. -- God Bless, Steve (remove the <remove this> from my address when replying via e-mail)
Steve I have only one thing to say I will believe the NRO is coming when it gets here!!How many times has it been put behind schedule now?They told us spring then June then July now there is no date.My opinion on why is because they are finding out that it can't be run over the internet as stable as they hoped and the net is getting worse everyday with the growth in users and the limited bandwith.I really don't your going to be able to run a racing sim on-line over the net like that unless every racer has a cable modem,Isp's will not do the job and us only folks down here in Florida have no real good Isp's and if you take a look at where Ten's Enhanced lines are they are in the greater Metropoltion cities and manilly on the west coast in Calif. I hope I'm wrong Robert > > As you can see Matson could care less what we think about how hawaii > is run and do you really believe they really care what we think about > Nascar2 or the so-called upcoming NRO (if it ever starts).What I get > from this letter is that Papy or at least Mr.Matson could care less on > how we feel about their products even if it's free or not free.Oh Dave > how about the thousands of dollars we haven't spent racing on > Hawaii,but I guess that means nothing [snipped here]
dmatso 22 Jul 1997#373870
Robert, Thanks for publicly posting parts of my private email to you. And if you didn't flame me before, it sure looks as if you have now. In any case what I said is the truth, though I might have chosen my words more carefully had I known it was for a public forum. Hawaii has not been an active development platform for nearly a year. I try to maintain it at it's current stability level for all the folks who enjoy it, "as is". I'm certain you are not in a position to tell me what we do and don't do with the system. Hawaii will be gone soon enough, so enjoy it as it is. And no, I am not hinting at any NROS dates, so don't ask.(!) I will not post further on these subjects. Drive safely, Dave Matson Papyrus, but speaking unofficially.
Quoted text (24 lines)> As you can see Matson could care less what we think about how hawaii is run > and do you really believe they really care what we think about Nascar2 or > the so-called upcoming NRO (if it ever starts).What I get from this letter > is that Papy or atleast Mr.Matson could care less on how we feel about > their products even if it's free or not free.Oh Dave how about the > thousands of dollars we haven't spent racing on Hawaii,but I guess that > means nothing and hawaii is no benefit to them he says I disagree it is a > so-called test bed for the the so called up-coming NRO,so it has been a > benefit to you.Because their is no bette advertisment than word of mouth.I > have told many people to buy Nascar1 and to get the hawaii software and for > every person that buys the game to play on Hawaii thats a benefit is it > not?Yes Dave I do appreciate Hawaii being up,but I do not appreciate the > totally disregard of our complaints on the matter of Huggins.I also didnot > flame you I just stated what I felt was being done to me and alot of other > people.As you can see about the huggins replays I sent Matson he says he > will add them to his Huggins file,I could be wrong but I read that as he > has many things showing Huggins cheating and has no intention of doing > anything about I HOPE I AM WRONG!!Dave again I didnot flame you and if it > sounded like a flame apologize but it wasn't meant as a flame.Plus you did > a pretty job of flaming yourself in this letter you wrote back to me.I hope > we can get all this resolved soon. > Robert Platts > GT86
> Steve I have only one thing to say I will believe the NRO is coming when it > gets here!!How many times has it been put behind schedule now? Many of you out there in ***land seem to forget (or omit) on key thing when discussing the delay in NROS - NASCAR has attached its name and its reputation to this project. Do you think that NASCAR (or Papyrus) would want this revolutionary endeavor to be released unless it was perfect? If this is truly going to be a points and money division of NASCAR it damn well better be perfect when it hits the open market. Not only does this have to be a high speed stable platform, but it has to be FAIR for everybody. That means optimizing the platform for various systems and configurations. Then again, maybe they ought to leave this area alone. Let's make it like the WC division where those with the most money are successful, and let the Dave Marcis' of the world fend for themselves <BWG>. Sure, I'd like to see the NROS start next week. But if it means waiting until January to get it right I'll wait until then. Personally, I think the NROS will start in February of 1998. The release will coincide with Daytona Speedweeks in order to maximize publicity for the new division. I also wouldn't be surprised if they secured the rights to the Daytona track by that time. -- Shawn "Koz" Kosloff Team Marriott [link lost in import]

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