TSW Bad customer relations?

I will continue posting this until I recieve my money back from Trevor Thomas (TSW). I want everyone to know about the TSW crap. I ordered a wheel the first week of march. They cashed my check march 8th. I was told I would get one of the last wheels in the batch if I got my check there. I did, and I didn't get it. Ok, that's life someone else got their check there first. Then I was told the new batch of wheels would start shipping mid april. I waited and waited and waited, NO wheel. I emailed. Then I was told I would have it in 2 weeks. I waited for 3 weeks e-mailed again. Then I was told some BS story about how some guy got 3 shipped to him and I would have my wheel shipped out tuesday may 27th UPS 2day. That would be thursday, I waited until friday night. I e-mailed again. Now I'm a complainer says Trevor Thomas. What really set me off was that guys that ordered a wheel in April GOT theirs in April!!!. I wouldn't have minded if Trevor would have just said that it would take until June to get my wheel. The constant lying is what got to me. Always being told I would get my wheel and it never coming. If you can't deliver on your promised DON'T MAKE THEM!!!! I just want to say that I've NEVER been yanked around by a company like this before. I think it's bad customer relations and I hope none of you other TSW orderies don't get treated like I did. Sean Higgins Higgy -- http://www.teleport.com/~higgy/

I have followed this post for a while and there is a lot of bashing going on both sides but what seems to be forgotten is that a guy paid for a wheel 3 months ago and has yet to receive it. Other people have received theirs in that time. I know there are many people who will vouch for Trevor Thomas's customer relations, but in this case they leave a little to be desired. It doesnt matter if 2000 people say that were treated fairly, Sean hasnt been and he has been very patient about it. I would have already called the Better Business Bureau by now. I hope this situation gets resolved to everyones satisfaction. Greg Alexander

> <snip> >I know there are many people who will > vouch for Trevor Thomas's customer relations, but in this case they > leave a little to be desired. <snip> His online behavior certainly hasn't shown the helpfulness and concern that a vendor should have for his customers, nor anything remotely approaching maturity. Sure, it's a cottage industry, but it won't even be *that* if this is the way TSW does business. Only my opinion, but I think Mr. Thomas owes Sean Higgins -- and a few other people in this ng -- more than a wheel; he owes them a public apology. I had considered buying a TSW setup, and I'm sure it's an excellent product, but after this open display of bad customer relations, I wouldn't touch one. I've always felt (again, only my opinion) that when you buy a product, you buy the company. I certainly don't buy this poor attitude on the part of TSW's chief cook and bottlewasher. Bart Brown

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>I want everyone to know about the TSW crap. I ordered a wheel the first >week of march. They cashed my check march 8th. I was told I would get one >of the last wheels in the batch if I got my check there. I did, and I >didn't get it. Ok, that's life someone else got their check there first. >Then I was told the new batch of wheels would start shipping mid april. I >waited and waited and waited, NO wheel. I emailed. Then I was told I >would have it in 2 weeks. I waited for 3 weeks e-mailed again. Then I was >told some BS story about how some guy got 3 shipped to him and I would have >my wheel shipped out tuesday may 27th UPS 2day. That would be thursday, I >waited until friday night. I e-mailed again. Now I'm a complainer says >Trevor Thomas. What really set me off was that guys that ordered a wheel >in April GOT theirs in April!!!. I wouldn't have minded if Trevor would >have just said that it would take until June to get my wheel. The constant >lying is what got to me.<snip>

Just wanted to say that I was "on the fence" trying to decide whether I should buy an ECCI or a TSW wheel. After hearing some rumors like this one and viewing the pictures (TSW wheel and facilities) at the TSW site I decided to get the ECCI. I'm very satisfied with my decision! Now I just have to get used to how much different it is from my old CH VPPro. The ECCI is an extremely high quality piece of equipment that gives me peace of mind. Note to Trevor: I've found that it's much better to tell a customer that they'll get the product in 8 weeks and then get it to them in 7 rather than tell them 6 and get it there in 7. Even though you still ship in 7 weeks the customer feels good that he got it early. I learned this in business but I REALLY learned this phenomenon when my wife was 2 weeks late with our baby!!! ;-) Member - Hawaii Ace League http://www.dithots.org/hal

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>I will continue posting this until I recieve my money back from Trevor >Thomas (TSW). >I want everyone to know about the TSW crap. I ordered a wheel the first >week of march. They cashed my check march 8th. I was told I would get one >of the last wheels in the batch if I got my check there. I did, and I >didn't get it. Ok, that's life someone else got their check there first. >Then I was told the new batch of wheels would start shipping mid april. I >waited and waited and waited, NO wheel. I emailed. Then I was told I >would have it in 2 weeks. I waited for 3 weeks e-mailed again. Then I was >told some BS story about how some guy got 3 shipped to him and I would have >my wheel shipped out tuesday may 27th UPS 2day. That would be thursday, I >waited until friday night. I e-mailed again. Now I'm a complainer says >Trevor Thomas. What really set me off was that guys that ordered a wheel >in April GOT theirs in April!!!. I wouldn't have minded if Trevor would >have just said that it would take until June to get my wheel. The constant >lying is what got to me. Always being told I would get my wheel and it >never coming. If you can't deliver on your promised DON'T MAKE THEM!!!! >I just want to say that I've NEVER been yanked around by a company like >this before. I think it's bad customer relations and I hope none of you >other TSW orderies don't get treated like I did. >Sean Higgins >Higgy >-- >http://www.teleport.com/~higgy/

Hopefully your incident was an isolated case or a fluke or something. The TSW is a great product. I can only imagine the torture you endured thinking it would be here "today" day after day. Congrats on the ECCI. Is it as good as everyone says? -------------- Michael Kirton

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> > <snip> > >I know there are many people who will > > vouch for Trevor Thomas's customer relations, but in this case they > > leave a little to be desired. > <snip> > His online behavior certainly hasn't shown the helpfulness and concern > that a vendor should have for his customers, nor anything remotely > approaching maturity. Sure, it's a cottage industry, but it won't even > be *that* if this is the way TSW does business. > Only my opinion, but I think Mr. Thomas owes Sean Higgins -- and a few > other people in this ng -- more than a wheel; he owes them a public > apology. > I had considered buying a TSW setup, and I'm sure it's an excellent > product, but after this open display of bad customer relations, I > wouldn't touch one. I've always felt (again, only my opinion) that when > you buy a product, you buy the company. I certainly don't buy this poor > attitude on the part of TSW's chief cook and bottlewasher. > Bart Brown

Geeze Bart I finally read a Post i dont dislike by you :).I agree I thought I seen Sean state he had ordered a wheel in February and hadnt received it By May when there were guys in who in April ordered one and had thiers already.Posts kept coming "well I ordered one on * and got mine".I f i was Sean I would be Pissed to and Trevor had no reason to act like he did he was screwing Sean over and from what i understand he hasnt sent him his Money back yet which is totally unaccceptable.Talk about bad PR . -- Paul Carillon http://members.aol.com/sschevy454 http://www2.netwide.net/n2ros/hts http://www2.netwide.net/n2ros/midwest/default.asp

Thanks for the info. Sean

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> >I will continue posting this until I recieve my money back from Trevor > >Thomas (TSW). > >I want everyone to know about the TSW crap. I ordered a wheel the first > >week of march. They cashed my check march 8th. > <snip> > If you ordered this wheel via mail order with the understanding > of a relatively prompt shipment and they have cashed your check > and they have refused to send your wheel or to refund your money, > I would think that you would have a case for mail fraud. You may > wish to talk with your local postmaster concerning the proper > procedure for contacting the U.S.P.S. agents... > If you have agreed to let them keep your money and agreed to wait > for a new ship date, then you probably have no USPS recourse. > Good Luck! > ** NOTE: Please remove NOSPAM from address to Email me ** > ----------------------------------------------------------- > -----------------------------------------------------------

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> > > <snip> > > >I know there are many people who will > > > vouch for Trevor Thomas's customer relations, but in this case they > > > leave a little to be desired. > > <snip> > > His online behavior certainly hasn't shown the helpfulness and concern > > that a vendor should have for his customers, nor anything remotely > > approaching maturity. Sure, it's a cottage industry, but it won't even > > be *that* if this is the way TSW does business. > > Only my opinion, but I think Mr. Thomas owes Sean Higgins -- and a few > > other people in this ng -- more than a wheel; he owes them a public > > apology. > > I had considered buying a TSW setup, and I'm sure it's an excellent > > product, but after this open display of bad customer relations, I > > wouldn't touch one. I've always felt (again, only my opinion) that when > > you buy a product, you buy the company. I certainly don't buy this poor > > attitude on the part of TSW's chief cook and bottlewasher. > > Bart Brown > Geeze Bart I finally read a Post i dont dislike by you :).I agree I > thought I seen Sean state he had ordered a wheel in February and hadnt > received it By May when there were guys in who in April ordered one and > had thiers already.Posts kept coming "well I ordered one on * and got > mine".I f i was Sean I would be Pissed to and Trevor had no reason to > act like he did he was screwing Sean over and from what i understand he > hasnt sent him his Money back yet which is totally unaccceptable.Talk > about bad PR . > -- > Paul Carillon > [link lost in import] > [link lost in import] > [link lost in import]

TSW ENDOR***T!!! Even though the TSW is a competitive product to my own ProControl Racing Product I have nothing but great things to say about TSW's Wheel and TREVOR.. Don Wilshe, IVGA

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>TSW ENDOR***T!!! > Even though the TSW is a competitive product to my own > ProControl Racing Product I have nothing but great things > to say about TSW's Wheel and TREVOR.. > Don Wilshe, IVGA

Since all those messages you quoted in your post, Sean Higgins has reached a satisfactory settlement of his problem, and Trevor Thomas had the good grace and class to offer a public apology and explanation of the situation here in the NG. That's the way to do business! Bart Brown

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> >TSW ENDOR***T!!! > > Even though the TSW is a competitive product to my own > > ProControl Racing Product I have nothing but great things > > to say about TSW's Wheel and TREVOR.. > > Don Wilshe, IVGA > Since all those messages you quoted in your post, Sean Higgins has > reached a satisfactory settlement of his problem, and Trevor Thomas had > the good grace and class to offer a public apology and explanation of > the situation here in the NG. That's the way to do business! > Bart Brown

Hi Bart, The whole mess was my fault in the first place and has taught me two things, dont read RAS after a bad hair day<g> and if you do, make sure that your brain is all the way in gear before you start typing :)! Trev