I just wanted to say how well I was pleased with Thrustmaster customer
support. A couple of weeks ago I was on the Thrustmaster Homepage
and I thought I would write them concerning my T2 wheel . I have
wanted since I bought my T2 more suction cups , super strong velcro
which was designed for the T1 wheel plus extra springs for the pedal
assembly , just to have on hand. Well yesterday I checked My mail and
to my surpise all the parts I requested had arrived. I just wanted to
applaud Thrustmaster 's customer support for sending the parts so
quickly. The thing that got to Me the most was that my T2 is no longer
even under warranty. Well what can I say but Thrustmaster has made
a customer of Me for life.
Just thought I would pass My thoughts along.
Hal Welch
IVGA # 2425
Praise for Thrustmaster's free replacement-part support
Several users praised Thrustmaster for sending free springs, velcro and even whole replacement wheels on request. Others countered that a better-designed product would not need constant spares, citing TSW and ECCI wheels that never broke. Some asked for a more rational comparison of high-end wheels.
hardware: wheels/pedals
Automated summary.
I'll second this! I broke a spring in my GP1 wheel. I emailed TM
expecting to pay for a set of springs. What I got was a new wheel shipped
withing a couple of days. This is a company that truly stands by its'
products.
Regards,
Dave Blackburn
Spokane Wa
Quoted text (16 lines)
> I just wanted to say how well I was pleased with Thrustmaster customer > support. A couple of weeks ago I was on the Thrustmaster Homepage > and I thought I would write them concerning my T2 wheel . I have > wanted since I bought my T2 more suction cups , super strong velcro > which was designed for the T1 wheel plus extra springs for the pedal > assembly , just to have on hand. Well yesterday I checked My mail and > to my surpise all the parts I requested had arrived. I just wanted to > applaud Thrustmaster 's customer support for sending the parts so > quickly. The thing that got to Me the most was that my T2 is no longer > even under warranty. Well what can I say but Thrustmaster has made > a customer of Me for life. > Just thought I would pass My thoughts along. > Hal Welch > IVGA # 2425>Ok Hal....
>Congratulations to Thrustmaster on there excellant support....but, BUT
>if they had designed it properly in the first place, you and half the
>world would not constantly be requiring spares! Just a thought.
Maybe so, but I don't think so. In the real world things break, if you
use them long enough. And yet it seems no Thrustmaster customer is
left with a broken product, because of their dedication to customer
support. You have a Thrustmaster product, they fix it. Period.
That's enough to get my business (awaiting a T2 replacement
potentiometer, hoping to soon post my own good review of Thrustmaster
support).
Joe McGinn
===================================================
Author of Inside LotusScript, available August 1997
http://www.browsebooks.com/McGinn/
===================================================
Quoted text (16 lines)
>I just wanted to say how well I was pleased with Thrustmaster customer >support. A couple of weeks ago I was on the Thrustmaster Homepage >and I thought I would write them concerning my T2 wheel . I have >wanted since I bought my T2 more suction cups , super strong velcro >which was designed for the T1 wheel plus extra springs for the pedal >assembly , just to have on hand. Well yesterday I checked My mail and >to my surpise all the parts I requested had arrived. I just wanted to >applaud Thrustmaster 's customer support for sending the parts so >quickly. The thing that got to Me the most was that my T2 is no longer >even under warranty. Well what can I say but Thrustmaster has made >a customer of Me for life. > Just thought I would pass My thoughts along. > Hal Welch > IVGA # 2425I absolutely agree..
I live in the UK and my T1 Throttle spring broke. I mailed tech supp from
the web page, and within a WEEK, USA -> UK I recieved TWO spares, and all
free of charge!
Thanks Thrustmaster.......
Grovel, Grovel can I have a free T3?
How much are they.....?
Chris Coulson
Quoted text (20 lines)
>>Ok Hal.... >>Congratulations to Thrustmaster on there excellant support....but, BUT >>if they had designed it properly in the first place, you and half the >>world would not constantly be requiring spares! Just a thought. >Maybe so, but I don't think so. In the real world things break, if you >use them long enough. And yet it seems no Thrustmaster customer is >left with a broken product, because of their dedication to customer >support. You have a Thrustmaster product, they fix it. Period. >That's enough to get my business (awaiting a T2 replacement >potentiometer, hoping to soon post my own good review of Thrustmaster >support). >Joe McGinn >=================================================== >Author of Inside LotusScript, available August 1997 >http://www.browsebooks.com/McGinn/ >===================================================Quoted text (9 lines)
> Hello. > I hope the are "Great" I have a T1 wheel That I Paid 130.00+GST=7% of total > cost For it...CANADA SUCKS!!!!!!!!!!! TAXED TO DEATH UP IN THIS FREEZER!!! > I find it kind of Cheap, As in Weak and Clumsy. Unlike CH stuff. > With the Virtual Pilot you do not need any dumb suction cups because it is > designed better I think. > Just my Opinion. > Mr BillQuoted text (9 lines)
> Hello. > I hope the are "Great" I have a T1 wheel That I Paid 130.00+GST=7% of total > cost For it...CANADA SUCKS!!!!!!!!!!! TAXED TO DEATH UP IN THIS FREEZER!!! > I find it kind of Cheap, As in Weak and Clumsy. Unlike CH stuff. > With the Virtual Pilot you do not need any dumb suction cups because it is > designed better I think. > Just my Opinion. > Mr BillHello.
I hope the are "Great" I have a T1 wheel That I Paid 130.00+GST=7% of total
cost For it...CANADA SUCKS!!!!!!!!!!! TAXED TO DEATH UP IN THIS FREEZER!!!
I find it kind of Cheap, As in Weak and Clumsy. Unlike CH stuff.
With the Virtual Pilot you do not need any dumb suction cups because it is
designed better I think.
Just my Opinion.
Mr Bill
You don't have to reply again just 'cause you forgot your sig on the first
reply. We've all grown quite accustomed to your desire to make people
happy happy happy.
--
: Ok Hal....
: Congratulations to Thrustmaster on there excellant support....but, BUT
: if they had designed it properly in the first place, you and half the
: world would not constantly be requiring spares! Just a thought.
: Jam Jammer (UK)
: P.S. I use a 'home-brew' all metal wheel and pedals, built like a
: battle ship.....nothing breaks on this baby! Check out 'Wallys World'.
Well, it took them long enough, but Thrustmaster has come up with a new
spring system that can be fitted on the old T1's and T2's. It
supposedly fixes the spring breakage problem. However, since I put a
travel limiter on my T1 I haven't had a spring break yet and I still
have quite a few spares from when they sent me replacements a couple of
years ago. So, if any of you T1/2 owners worried about springs going
check with Thrustmaster and ask for the new designed springs.
--
**************************** Michael E. Carver *************************
Upside out, or inside down...False alarm the only game in town.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=<[ /./. [- < ]>=-=-=-=-=-=-=-=-=-=-=-=-=-=
>Maybe you could compare customer support provided by Thrustmaster
>compared to other wheel/pedals manufacturers (and the reliability of the
>product in the first place).
My pleasure:
Thrustmaster = Very common to see enthusiastic reports of their
customer support going "above and beyond the call of duty" on this ng.
Others = not.
Joe McGinn
===================================================
Author of Inside LotusScript, available August 1997
http://www.browsebooks.com/McGinn/
===================================================
Quoted text (14 lines)
>>>Ok Hal.... >>>Congratulations to Thrustmaster on there excellant support....but, BUT >>>if they had designed it properly in the first place, you and half the >>>world would not constantly be requiring spares! Just a thought. >>Maybe so, but I don't think so. In the real world things break, if you >>use them long enough. And yet it seems no Thrustmaster customer is >>left with a broken product, because of their dedication to customer >>support. You have a Thrustmaster product, they fix it. Period. >>That's enough to get my business (awaiting a T2 replacement >>potentiometer, hoping to soon post my own good review of Thrustmaster >>support).I just received a free replacement for a malfunctioning pot on my T1, originally purchased in 1994 (too much turning left, I guess). Arrived in 3 days (not bad for free). In 1995, a pedal spring snapped - they sent out replacements and new stems to correct a design defect (2nd day air). I imagine I have already consumed the original profit margin on the wheel in support phone calls and replacement materials. This company wants repeat business from satisfied customers. They live and die by the opinions of trend leaders, and I can see a clear connection of this strategy to their approach to customer service. Very impressive. This is probably one of the few "Cadillac" products that I own, and I'm always flattered by the level of support I receive from TM.
BTW, the new pot was tough to install, but worth it -- the wheel functions like new (which raises the question "will I ever need a new steering wheel?")
Chris LeMasters
I paid $300 for my TSW over 18 months ago. I have no idea if they have
great customer support or not, because my TSW still works flawlessly! I'll
take a product that doesn't break over one that does (even if the company's
willing to keep replacing parts) any day.
You get what you pay for!
1ra
Quoted text (16 lines)
> >Maybe you could compare customer support provided by Thrustmaster > >compared to other wheel/pedals manufacturers (and the reliability of the > >product in the first place). > My pleasure: > Thrustmaster = Very common to see enthusiastic reports of their > customer support going "above and beyond the call of duty" on this ng. > Others = not. > Joe McGinn > =================================================== > Author of Inside LotusScript, available August 1997 > http://www.browsebooks.com/McGinn/ > ===================================================ILJ, although I am a T2 user and mine does break periodically, I tend
to agree with you. The ongoing maintenence is something that
shouldn't be needed even with FANTASTIC support. It's getting to the
point that when racing side-by-side I'm saying, "is the pot going to
jerk me to the right and cause an accident?" The trust of my wheel is
slowly diminishing and and I'm beginning to look elsewhere for a
wheel. I've been thinking of the ECCI wheel or the Thomas Wheel.
After opening my wheel/pedal unit well over 20 times (combined), I'm
ready to pay for quality!
--
Take Care, Charlie
Well I paid $90 for my T1 over 2 years ago and have yet to have a single
problem. The only thing I've needed from Thrustmaster was a couple extra
strips of that super velcro stuff. I'm sure the TSW is a fine wheel, but I
can't justify spending over 3x the amount I did.
--
m>...
Quoted text (12 lines)
> You don't have to reply again just 'cause you forgot your sig on the first > reply. We've all grown quite accustomed to your desire to make people > happy happy happy. > -- > > <Long Signature Snipped><Snip>
Me to, is there any chance of a rational discussion of the
better wheels? I like road racing in GP2 and ICR2. I've had
pretty good luck with my T1, but I have the feeling that there
are intangibles, beyond the placement of the shift switch, that I
don't understand. TSW has the shift paddles in the back, they
are in front, under the thumbs, in the ECCI. Does this make
any difference?
I'm not too worried by the price difference. My attitude is
that I only have to pay once, maybe twice when I get a second
Pentium Pro, and from then on it's free. I'd need a LOT of
persuading to drop $1400, or whatever it is, ECCI is asking for
their new high end unit.
Of course, if a $120 T2, or my old T1 is really the best wheel
there is, I want to hear about that to.
I'm interested in getting one with a clutch pedal.
Thanks
Larry
<Me to, is there any chance of a rational discussion of the >
<better wheels? I like road racing in GP2 and ICR2. I've had>
<pretty good luck with my T1, but I have the feeling that there >
<are intangibles, beyond the placement of the shift switch, that I >
<don't understand. TSW has the shift paddles in the back, they >
<are in front, under the thumbs, in the ECCI. Does this make >
<any difference? >
< I'm not too worried by the price difference. My attitude is>
<that I only have to pay once, maybe twice when I get a second>
<Pentium Pro, and from then on it's free. I'd need a LOT of>
<persuading to drop $1400, or whatever it is, ECCI is asking for>
<their new high end unit.>
< Of course, if a $120 T2, or my old T1 is really the best wheel>
<there is, I want to hear about that to.>
< I'm interested in getting one with a clutch pedal.>
Larry,
There is a world of difference between a consumer store mass market wheel
and a quality hand built unit. There is also a big difference between our
products and the TSW. The ECCI units are more expensive, but the reason
for this is the quality of design and construction. They are costly to
build. Our products have been professionally engineered and we manufacture
our components in a state-of-the-art multi-million dollar machine shop. We
use only quality materials and components like caged ball bearings,
machined billet aluminum, high grade stainless steel... etc. They not only
look good, but they perform because they are precision engineered units...
and you CAN tell the difference out on the track, just ask actual owners
of ECCI systems, don't take the word of other guys who say they have tried
one and find little difference. Also we offer a clutch equipped unit, the
CDS2R. If you would like more info, check out our website at
HTTP://OURWORLD.COMPUSERVE.COM/HOMEPAGES/EXTREME
With regard to your shifter question, we have done extensive testing on
different approaches to shifting and concluded that a properly positioned
face mounted short throw thumb button allows you to shift more quickly
than other schemes. We actually set out to develop a paddle system early
on, but our research led us in the other direction. We learned that it is
possible to execute two quick button clicks with your thumb in the time it
take to pull and fully release a larger rear mounted lever. If you are
just running NASCAR it probably makes no difference, but if you run GP2 or
Indycar, the button will give you a measurable advantage. If it didn't, we
would have gone with the paddle. I think the reason people think of
paddles is because of their use if F-1 racing. But in F-1, drivers wear
heavy fire resistant gloves reducing the drivers ability to feel small
buttons or small control movements through the gloves. Also a typical F-1
car already has radio buttons and many displays on the face of the wheel
for other functions.
If you would like us to send you a brochure or just to talk, just give us
a call at (612) 824-6733.
Andy Cers
Extreme Competition Controls Inc.
I have the base model C.D.S wheel pedal set from ECCI. Like you guys, I
figured long term it would cost me more to keep replacing T2's. I race 1-2
hours every day, ( I really should get out more )<g> mainly gp2 & icr2, and
for mine, the cds was the best move I could have made ! The quality of it
has to be seen to be believed. The wheel buttons are perfectly placed for
quick gear changes, and the pedals are really comfortable for full length
races. As far as the new $1,400 model goes.......well......I'm sure it's
awesome, but imo the base model is a fine piece of engineering and will
more than likely outlast me ! The service from ecci is excellent. I'm sure
the TSW is a great unit also, so if ya luv the sims like me, and can afford
it, get yourself a quality w/p set, you wont regret it.
Phil
"Don't look back - they may be gaining on you !!"
**************************************************
http://www.magna.com.au/~mohair/
