Does Thrustmaster read their Tech Support email box? I have emailed
them about 2 times about my broken spring on my T2, should I just call
their no. to get a real human to answer?
Fray
> Does Thrustmaster read their Tech Support email box? I have emailed
> them about 2 times about my broken spring on my T2, should I just call
> their no. to get a real human to answer?
> Fray
I recently sent them a message, and they had a note saying that they
were having trouble with their E-mail, and sometimes missed messages.
They suggested you re-send if you didn't get a response within a week.
BTW, they did respond to my message in a couple of days right around
Christmas.
If you don't have luck with the E-mail address, just give them a call.
I have had great turn-arounds via the phone route.
One other note, if you put something under your pedals to shorten the
travel, your springs last much better. After regular failures with my
T2, I added a 1X4 under the pedals, and no problems since. Good luck.
I had the same problem e-mailing them before, they seem to have
a poorly working e-mail system for their support e-mail address on their
web page. I too thought that they were ignoring my mail.
I had much better results sending e-mail to that address, the
Thrustmaster customer support has been terrific, and that e-mail
address actually gets to them.
Hope that helps.
--John
Quoted text (20 lines)
>>Does Thrustmaster read their Tech Support email box? I have emailed >>them about 2 times about my broken spring on my T2, should I just call >>their no. to get a real human to answer? >>Fray >I had the same problem e-mailing them before, they seem to have >a poorly working e-mail system for their support e-mail address on their >web page. I too thought that they were ignoring my mail. >I had much better results sending e-mail to that address, the >Thrustmaster customer support has been terrific, and that e-mail >address actually gets to them. >Hope that helps. >--John>>>Does Thrustmaster read their Tech Support email box? I have emailed
>>>them about 2 times about my broken spring on my T2, should I just call
>>>their no. to get a real human to answer?
Thrustmaster has been one, if not, the best people service-dept-wise
I've ever dealt with. I can't say enough great things about them. If
your e-mail isn't getting answered (mine does), call them on the phone
at 503-615-3200. They're really great!
Yes, you have to call them. They rarely ever check their e-mail (or they
do but just don't respond.)
>Yes, you have to call them. They rarely ever check their e-mail (or they
>do but just don't respond.)
They do respond to mail (or atleast the 4-5 times I have written them
they have responded). I wrote them again about 2 weeks ago, and a
reply was slow, just got it a few days ago, but it did come. My T2 is
now heading to TM Service for a little overhaul.
Kev
