Hello,
I remember reading some posts sometime ago regarding some springs and
other equipment sent to T2 owners from TM as repacements for the internals.
Mine is beginning to exhibit alot of play in the steering column. Could
someone who knows about this please post some info. Thanks, Chris.
Quoted text (7 lines)
>Subject: Thrustmaster T2 support >Date: 11 Sep 1996 09:27:26 GMT >Hello, > I remember reading some posts sometime ago regarding some springs and >other equipment sent to T2 owners from TM as repacements for the internals. > Mine is beginning to exhibit alot of play in the steering column. Could >someone who knows about this please post some info. Thanks, Chris.Quoted text (19 lines)
> >Subject: Thrustmaster T2 support > >Date: 11 Sep 1996 09:27:26 GMT > >Hello, > > I remember reading some posts sometime ago regarding some springs and > >other equipment sent to T2 owners from TM as repacements for the internals. > > Mine is beginning to exhibit alot of play in the steering column. Could > >someone who knows about this please post some info. Thanks, Chris. > Off the top of my head, I think TM's web page is www.thrustmaster.com > Check it out, send an e-mail. They're good at providing > replacements...usually FREE. > ________ > Eldred Pickett > I am NOT paranoid. And why are you always watching me?!?> Yep, their service really is outstanding. Some time ago I had both large
> pedalsprings broken in my T2. I sent them an e-mail about it, asking for
> replacements. First I got an e-mail back about them springs being on
> their way, and a week later I had them....in The Netherlands that is.
> And I can confirm their homepage is http://www.thrustmaster.com
Really?!? Outstanding?!? I recently sent them *several* e-mails
concering
problems I'm having with a T2 unit, and they haven't replied to one of
them ... I wouldn't call their support outstanding ...
--
Henrikki (Hena) Hakkanen Tel. ?(9)0-345 5538
--------------------------------------------------------------
Disclaimer: Opinions expressed here are mine and do not
necessarily reflect those of my employer
It seems that Thrustmaster's e-mail system is pretty poor, twice now I have
had the same problem where their e-mail system loses my e-mails, I'm
talking about the e-mail address on their support Web page.
That address worked for me last time. The thing is that Thrustmaster's
customer support is the best, second to none, but only once they actually get
your e-mail...
Matt their representative that hangs out here was terrific in helping
me last time I was having problems getting mail to their support address,
actually he probably has already gotten in touch with you after seeing your
post, and Buzz has also been very helpful in the past.
I only hope that Thrustmaster can get their e-mail problems fixed, as I
was pretty mad at first thinking they were ignoring my repeated e-mail
attempts to that e-mail address on their homepage. There might be a lot more
people getting mad at them for this very reason without them knowing.
They have earned a loyal customer here with their excellent customer support.
And I am sure they will help you out once you actually reach them.
Cheers.
--John
--
-------------------
John (Joao) Silva
http://weber.u.washington.edu/~jsilva
Seattle, Washington USA.
Quoted text (17 lines)
> > Yep, their service really is outstanding. Some time ago I had both large > > pedalsprings broken in my T2. I sent them an e-mail about it, asking for > > replacements. First I got an e-mail back about them springs being on > > their way, and a week later I had them....in The Netherlands that is. > > And I can confirm their homepage is http://www.thrustmaster.com > Really?!? Outstanding?!? I recently sent them *several* e-mails > concering > problems I'm having with a T2 unit, and they haven't replied to one of > them ... I wouldn't call their support outstanding ... > -- > Henrikki (Hena) Hakkanen Tel. ?(9)0-345 5538 > -------------------------------------------------------------- > Disclaimer: Opinions expressed here are mine and do not > necessarily reflect those of my employerYou two are in the vast minority here. I got a reply to my e-mail the same
day, and my replacement parts within a week. Did you sent the e-mail
directly or using their online form at
http://www.thrustmaster.com/service/servmail.htm ?
Perhaps this would be too easy a solution, but did you ever think to just
pick up the phone and try calling them? Their number is: (503) 639-3200
and 011492714889430 for you Europeans.
--
Emory University Graduate School of Arts & Sciences
Nascar Setups Page: http://userwww.service.emory.edu/~ebusch/
Quoted text (19 lines)
> > > Yep, their service really is outstanding. Some time ago I had both large > > > pedalsprings broken in my T2. I sent them an e-mail about it, asking for > > > replacements. First I got an e-mail back about them springs being on > > > their way, and a week later I had them....in The Netherlands that is. > > > And I can confirm their homepage is http://www.thrustmaster.com > > Really?!? Outstanding?!? I recently sent them *several* e-mails > > concering > > problems I'm having with a T2 unit, and they haven't replied to one of > > them ... I wouldn't call their support outstanding ... > > -- > > Henrikki (Hena) Hakkanen Tel. ?(9)0-345 5538 > > -------------------------------------------------------------- > > Disclaimer: Opinions expressed here are mine and do not > > necessarily reflect those of my employer > I have sent 5 e-mails with no reply. Thrustmaster sucks.!!!!!!!Called them last Friday and they are sending me some brass clip things
that go in the shifter. They are very nice folks.
>Hello,
> I remember reading some posts sometime ago regarding some springs and
>other equipment sent to T2 owners from TM as repacements for the internals.
> Mine is beginning to exhibit alot of play in the steering column. Could
>someone who knows about this please post some info. Thanks, Chris.
I emailed them on Thursday (11th) and they replied on Thursday
(12th!).
Good Eh!
What is their Number in the U.S.
Their number is: (503) 639-3200
--
Emory University Graduate School of Arts & Sciences
Nascar Setups Page: http://userwww.service.emory.edu/~ebusch/
They only replied to you an year after ? :-))
All replies must be sent here or to
E-mail.
You know, I keep reading message after message about how great Thrustmaster is,
how they'll send you free replacement parts when your T2 breaks. It makes me
wonder: why they don't just improve the quality of the parts in the thing so
they don't break in the first place?
I've had my T1 for over a year and a half and have yet to experience any
problems. I did get some replacement parts sent to me just in case, but as
of yet I have not had to use them.
--
Emory University Graduate School of Arts & Sciences
Nascar Setups Page: http://userwww.service.emory.edu/~ebusch/
> Really?!? Outstanding?!? I recently sent them *several* e-mails
> concering
> problems I'm having with a T2 unit, and they haven't replied to one of
> them ... I wouldn't call their support outstanding ...
> I have sent 5 e-mails with no reply. Thrustmaster sucks.!!!!!!!
I have found that they seem to have problems receiving timely email
the same or following day at this address.
BTW, I have found that you should include your ground mailing address
on your first email to them. If you know the specific problem (e.g.
springs), they will send them right out. If you dont know the problem
and describe it, they usually know the fix and will also send any
parts right out without the need for exchanging further emails for
ground addresses, etc
I have nothing but good things to say about their support!
> You know, I keep reading message after message about how great
> Thrustmaster is, how they'll send you free replacement parts when
> your T2 breaks. It makes me wonder: why they don't just improve the
> quality of the parts in the thing so they don't break in the first place?
I've had my T1 for almost 2 years with a $100 investment and had
great support for springs, pots, bungee, and omrons (shifter
buttons). My T1 gets a pretty good workout with ***agers involved
also. :) I am VERY pleased and have plans for a T2 soon on a 2nd
machine. I have no issues with the investment.
Chuck
