Comment on Thrustmaster

I'd just like to give everyone a comment on Thrustmaster. A couple of nights ago I got ready to race a friend and sat down at the computer and started up nascar. Pushed the accel. and heard **pop** as a metal spring started bouncing around.... damn was I pissed...no racing tonight... so the next morning I got on thrustmaster's home page and saw their service dept had a form for reporting problems. Sent my request in for a new spring and instructios (on a limited edition t1, over 1 year old) and 3.45 hours later I had mail from them telling me that I was being mailed multiple springs and screws (to replace the poprivets). finally someone that supports their equipment...and in an unbelieve fashion! You don't find service like that any more...I must say thanks! and my arms thank you too..it's hard racing with a steering wheel and keys as gas/brake :) -- Michael Packer Ph. 540-831-5978 Radford Univ. CS Systems Administrator All I ask is a chance to prove that money can't make me happy. Make it idiot proof and someone will make a better idiot.

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> I'd just like to give everyone a comment on Thrustmaster. A couple of > nights ago I got ready to race a friend and sat down at the computer > and started up nascar. Pushed the accel. and heard **pop** as a metal > spring started bouncing around.... damn was I pissed...no racing > tonight... so the next morning I got on thrustmaster's home page and > saw their service dept had a form for reporting problems. Sent my > request in for a new spring and instructios (on a limited edition t1, > over 1 year old) and 3.45 hours later I had mail from them telling me > that I was being mailed multiple springs and screws (to replace the > poprivets). > finally someone that supports their equipment...and in an unbelieve > fashion! > You don't find service like that any more...I must say thanks! > and my arms thank you too..it's hard racing with a steering wheel and > keys as gas/brake :) > -- > Michael Packer Ph. 540-831-5978 Radford Univ. CS Systems Administrator > All I ask is a chance to prove that money can't make me happy. > Make it idiot proof and someone will make a better idiot.I also had a similar situation. I sat down to race and my T1 wouldn't

calibrate correctly. I also emailed Thrustmaster and an hour later had a response and the part was in the mail! This happened on a thurs. and the part was in my hands on monday morning! Clear on the other side of the country. My helmets off to the people at Thrustmaster... JustinB OUTLAW Racin'

Not to take away from Thrustmaster, but they aren't the only ones who provide excellent support. Last year, we had a couple of CH Flightstick Pro's that had broken springs. I sent email to CH Products and received an email response the same day and had the springs a couple of days later. Dave "davids" Sparks Sequoia Motorsports

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>I'd just like to give everyone a comment on Thrustmaster. A couple of >nights ago I got ready to race a friend and sat down at the computer >and started up nascar. Pushed the accel. and heard **pop** as a metal >spring started bouncing around.... damn was I pissed...no racing >tonight... so the next morning I got on thrustmaster's home page and >saw their service dept had a form for reporting problems. Sent my >request in for a new spring and instructios (on a limited edition t1, >over 1 year old) and 3.45 hours later I had mail from them telling me >that I was being mailed multiple springs and screws (to replace the >poprivets). >finally someone that supports their equipment...and in an unbelieve >fashion! >You don't find service like that any more...I must say thanks! >and my arms thank you too..it's hard racing with a steering wheel and >keys as gas/brake :) >-- >Michael Packer Ph. 540-831-5978 Radford Univ. CS Systems Administrator > All I ask is a chance to prove that money can't make me happy. > Make it idiot proof and someone will make a better idiot.

nights ago I got ready to race a friend and sat down at the computer and started up nascar. Pushed the accel. and heard **pop** as a metal spring started bouncing around.... damn was I pissed...no racing tonight... so the next morning I got on thrustmaster's home page and saw their service dept had a form for reporting problems. Sent my request in for a new spring and instructios (on a limited edition t1, over 1 year old) and 3.45 hours later I had mail from them telling me that I was being mailed multiple springs and screws (to replace the poprivets).<< I had the same problem, my brake went to the floor and never came back up. I also had a problem with the steering pot. They responded right away and are sending the need parts. Thumbs Ups to Thrustmaster's service department!!!! Michael Day

> I had the same problem, my brake went to the floor and never came back up. > I also had a problem with the steering pot. They responded right away > and are sending the need parts. > Thumbs Ups to Thrustmaster's service department!!!! Better yet, go ahead and have them send you replacement parts for everything (or at the very least a spare set of springs). That way in case something else goes wrong you will already have the parts on hand to fix it. -- Emory University Graduate School of Arts & Sciences Nascar Setups Page: http://userwww.service.emory.edu/~ebusch/ Hawaii Network UserName: Buschwick

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> > I'd just like to give everyone a comment on Thrustmaster. A couple of > > nights ago I got ready to race a friend and sat down at the computer > > and started up nascar. Pushed the accel. and heard **pop** as a metal > > spring started bouncing around.... damn was I pissed...no racing > > tonight... so the next morning I got on thrustmaster's home page and > > saw their service dept had a form for reporting problems. Sent my > > request in for a new spring and instructios (on a limited edition t1, > > over 1 year old) and 3.45 hours later I had mail from them telling me > > that I was being mailed multiple springs and screws (to replace the > > poprivets). > > finally someone that supports their equipment...and in an unbelieve > > fashion! > > You don't find service like that any more...I must say thanks! > > and my arms thank you too..it's hard racing with a steering wheel and > > keys as gas/brake :) > > -- > > Michael Packer Ph. 540-831-5978 Radford Univ. CS Systems Administrator > > All I ask is a chance to prove that money can't make me happy. > > Make it idiot proof and someone will make a better idiot.I also had a similar situation. I sat down to race and my T1 wouldn't > calibrate correctly. I also emailed Thrustmaster and an hour later had > a response and the part was in the mail! This happened on a thurs. > and the part was in my hands on monday morning! Clear on the other side > of the country. My helmets off to the people at Thrustmaster... > JustinB > OUTLAW Racin'I had the same thing happened to me last year during C***te Speed

weeks. When I called Thrustmaster, they sent new springs OVERNIGHT at THEIR EXPENSE! Great Service.

More kudos to Thrustmaster! I received my free replacement springs this evening! Clark

I've heard people suggesting putting a block of wood behind the pedals to keep them from going down all the way on the T2, which prevents spring problems. Question is: How tall of a piece would you suggest, considering it placed flush against the back? -- http://members.cruzio.com/~keeper/toons.html -- Contemporary WB cartoons info. http://www.armory.com/~keeper/midi.html -- My own MIDI music and arrangements.

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> I've heard people suggesting putting a block of wood behind the pedals > to keep them from going down all the way on the T2, which prevents spring > problems. Question is: How tall of a piece would you suggest, considering > it placed flush against the back? > -- > Something about the thickness of the shaft of a hockey stick will do nicely.

Steve