I bought an MSI K7N2 motherboard from Overclockers UK as a replacement
for my existing damaged board.
After installing the board, et al, my machine still would not boot,
calling an error in the RAM, and beeping like buggery.
I bought a new RAM stick from someone other than OcUK, because they
were cheaper. This seemed to work fine after installation, but now the
motherboard called an error with the CPU, and still wouldn't even get
as far as the BIOS.
I bought a new CPU from a computer fair as I was now becoming
impatient in getting my system back up and running.
The new CPU didn't work.
I had the original RAM and CPU checked, and the new RAM and CPU
checked. All are fine.
The new motherboard OcUK sent me is faulty however.
And has caused me not only delay in the repair of my system, but also
unnecessary expenditure on other hardware.
I'm not a happy bunny.
They came highly recommended, but on my first purchase have managed to
seriously disappoint and inconvenience.
There is no reply to the e.mails I sent. Their customer service seems
permanently engaged.
When I did get through they refused to send a prepaid returns parcel,
expecting me to pay for the return of their faulty hardware.
Having spent �170 on needlessly replacing perfectly functioning CPU
and RAM they refused any kind of compensation.
Even if it had been bought from them.
Even in form of vouchers for their own store.
DO NOT shop at overclockers UK. They're crap!
I disagree had nothing but perfect service from them for all my purchases.
---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.786 / Virus Database: 532 - Release Date: 29/10/2004
Jasper wrote:
When I'm living in the UK I use them and they are great.
Quoted text (9 lines)
> I disagree had nothing but perfect service from them for all my purchases. > > > --- > Outgoing mail is certified Virus Free. > Checked by AVG anti-virus system (http://www.grisoft.com). > Version: 6.0.786 / Virus Database: 532 - Release Date: 29/10/2004 > >
"Fcuk U" <[email hidden]> wrote in message
news:_vthd.1539$[email hidden]...
> Jasper wrote:
> > I disagree had nothing but perfect service from them for all mypurchases.
There good untill something goes wrong... they sold me some duff ram once
and it took about 2 months to get a refund..
Up untill then I had used them all the time.,
Quoted text (9 lines)
> > > > > > --- > > Outgoing mail is certified Virus Free. > > Checked by AVG anti-virus system (http://www.grisoft.com). > > Version: 6.0.786 / Virus Database: 532 - Release Date: 29/10/2004 > > > > > When I'm living in the UK I use them and they are great.[email hidden] (Dancing stag) wrote in
news:[email hidden]:
Everything you've described could have happened with the purchase from any
shop. All those components has certain rate of failure (which depends
rather from the manufacturer than from the shop). You were just unlucky.
In principle, it would be a good idea to get MB checked rather than buying
components, but that's another story.
> There is no reply to the e.mails I sent. Their customer service seems
> permanently engaged.
> When I did get through they refused to send a prepaid returns parcel,
> expecting me to pay for the return of their faulty hardware.Unfortunately, that's a common practice.
> Having spent �170 on needlessly replacing perfectly functioning CPU
> and RAM they refused any kind of compensation.
> Even if it had been bought from them.
> Even in form of vouchers for their own store.Well, you hardly can expect them to reimburse you for buying some other
components because you've not diagnosed the problem properly. Normally, if
you buy components you take responsibility of being able to troubleshoot,
so again bad luck, it's hard to blame them for that. But I hope they don't
refuse to replace or reimburse the mainboard you've bought from them.
> DO NOT shop at overclockers UK. They're crap!From your own description, I don't see reason to blame them except for the
accessibility of their customer service.
I've never used them myself and I don't know how good/bad they are, I'm
just pointing out that the scenario you've descrived would be exactly the
same with pretty much any shop.
Alex.
Quoted text (19 lines)
> I bought an MSI K7N2 motherboard from Overclockers UK as a replacement > for my existing damaged board. > After installing the board, et al, my machine still would not boot, > calling an error in the RAM, and beeping like buggery. > I bought a new RAM stick from someone other than OcUK, because they > were cheaper. This seemed to work fine after installation, but now the > motherboard called an error with the CPU, and still wouldn't even get > as far as the BIOS. > I bought a new CPU from a computer fair as I was now becoming > impatient in getting my system back up and running. > The new CPU didn't work. > I had the original RAM and CPU checked, and the new RAM and CPU > checked. All are fine. > The new motherboard OcUK sent me is faulty however. > And has caused me not only delay in the repair of my system, but also > unnecessary expenditure on other hardware. > I'm not a happy bunny. > They came highly recommended, but on my first purchase have managed to > seriously disappoint and inconvenience.Paulinho wrote:
I always pay by credit card and get the CC company to refund me if the
retailer is too slow. Never fails.
