So what is your question????
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cisko [AT] ix [DOT] netcom [DOT] com
Darko Juvan <[email hidden]> wrote in message
news:QUB74.62721$[email hidden]...
> Few facts about TM Nascar Pro wheel and Guillemot tech support (Guillemot
> bought Thrustmaster recently).
>
> - I bought TM Nascar Pro on 10 July 1999, knowing that I'm not buying
> reliable and good quality product, but reading this news group I had
> impression that Thrustmaster tech support used to be very good, dealing
with
> problem very fast (they send you pots and springs in a week). Now
Guillemot
> is supporting all Thrustmaster products.
>
> - Some 40 days ago wheel pot went bad (jittering, spiking). I clean pot
and
> that helped me for next few days, but problem returned and I realized that
> pot has to be changed. In mean time brake spring got broken. All after 3
> months of use.
>
> - I call Guillemot tech support explaining my problem and asking for a new
> pots and springs. They said that I should fax them proof of purchase and
> list of parts I need. I fax my order on 16 November 1999.
>
> - I wait for confirmation that they received fax. Nothing came. I sent
> e-mail asking for confirmation of fax reception.
>
> - They answered that they just received only one page and that I should
send
> it again.
>
> - This time I scanned receipt and sent by e-mail.
>
> - They responded and estimated a delivery time of one and a half weeks.
>
> - Today is 20 December and last e-mail I received from Guillemot tech
> support was on 17 November 1999 (giving delivery estimation on one and
half
> weeks).
>
> - In last 2 weeks I sent them 3 e-mails asking what happened with my
order,
> cause it was 33 days since they received my order and 33 days I cannot use
> wheel.
>
> - They didn't even bother to answer my e-mail!
>
>
>
> Darko
>
>
>
> P.S.
>
> Anybody who wants to buy Guillemot/Thrustmaster products should think
about
> this. They are low quality products, and with this kind of support you
> should question deal you're making. Every three months there's good chance
> that something will go wrong with wheel (pots,springs...). I'm already
> waiting 33 days and even don't know what's happening with order, cause
> nobody from Guillemot answers my e-mails.
>
> Should I just throw wheel in garbage and forget everything, or there is
> something more I can do?
>
> 33 days without GPL. Isn't that too hard punishment?
>
>
>
Few facts about TM Nascar Pro wheel and Guillemot tech support (Guillemot
bought Thrustmaster recently).
- I bought TM Nascar Pro on 10 July 1999, knowing that I'm not buying
reliable and good quality product, but reading this news group I had
impression that Thrustmaster tech support used to be very good, dealing with
problem very fast (they send you pots and springs in a week). Now Guillemot
is supporting all Thrustmaster products.
- Some 40 days ago wheel pot went bad (jittering, spiking). I clean pot and
that helped me for next few days, but problem returned and I realized that
pot has to be changed. In mean time brake spring got broken. All after 3
months of use.
- I call Guillemot tech support explaining my problem and asking for a new
pots and springs. They said that I should fax them proof of purchase and
list of parts I need. I fax my order on 16 November 1999.
- I wait for confirmation that they received fax. Nothing came. I sent
e-mail asking for confirmation of fax reception.
- They answered that they just received only one page and that I should send
it again.
- This time I scanned receipt and sent by e-mail.
- They responded and estimated a delivery time of one and a half weeks.
- Today is 20 December and last e-mail I received from Guillemot tech
support was on 17 November 1999 (giving delivery estimation on one and half
weeks).
- In last 2 weeks I sent them 3 e-mails asking what happened with my order,
cause it was 33 days since they received my order and 33 days I cannot use
wheel.
- They didn't even bother to answer my e-mail!
Darko
P.S.
Anybody who wants to buy Guillemot/Thrustmaster products should think about
this. They are low quality products, and with this kind of support you
should question deal you're making. Every three months there's good chance
that something will go wrong with wheel (pots,springs...). I'm already
waiting 33 days and even don't know what's happening with order, cause
nobody from Guillemot answers my e-mails.
Should I just throw wheel in garbage and forget everything, or there is
something more I can do?
33 days without GPL. Isn't that too hard punishment?
Greg Cisko wrote in message <83p2ki$eu8$[email hidden]>...
Did you know newsgroups are used for more things than questions?
Sjoerd
