Re: Act Labs 4 Speed Shifter Plate

Hello Phil, Thank you for the heads up. I dropped the ball here. International (most) orders now have the option of shipping via Post for only $4 USD. The ACT LABS 4-speed Shifter Plate for the ACT LABS RS Shifter was originally intended to be a special purchase. Since demand has been so positive, however, we may keep it as a permanent addition to our Racing Systems. We made the plate more for our customers than for profit which is why it sells for only $5.99 and includes shipping and handling in North America. I have added the option to ship internationally via post now too, but need to somehow offset the added cost of shipping. I hope you find the $4 USD shipping much more agreeable than the $24 courrier charge. (I agree that $24 is WAY too much.) Again, I take full blame for forgetting to find a way to include our iternational customers. I really do hope that you find this to be a fair option. Thank you for the constructive criticism. If anyone ever has ANY issues, please give me a ring at 1-800-980-9997, ext 122. Raymond Chow Online Sales Manager ACT LABS On Mon, 12 Jun 2000 21:29:48 +0100, "Phil Lee" <[email hidden]> wrote:

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>I've just got a quote from ACT Labs to ship a 4 speed shifter plate to the >UK. For a $5.99 item they want me to pay $24 and yet to ship within North >America is free of charge. I can't believe a company can possible justify >charging such an extortionate amount for shipping such a small item. This >is the reason why I didn't buy direct from them in the first place. > >I would really appreciate it if someone from North America could help me out >and get one at the cheaper delivery rate and then post it to me. I will >gladly reimburse you the cost or send an item from England as a trade. > >Cheers > >Phil > >-- >GPL Rank: +71.49 secs > >http://www.youpies.co.uk > >

I've just got a quote from ACT Labs to ship a 4 speed shifter plate to the UK. For a $5.99 item they want me to pay $24 and yet to ship within North America is free of charge. I can't believe a company can possible justify charging such an extortionate amount for shipping such a small item. This is the reason why I didn't buy direct from them in the first place. I would really appreciate it if someone from North America could help me out and get one at the cheaper delivery rate and then post it to me. I will gladly reimburse you the cost or send an item from England as a trade. Cheers Phil -- GPL Rank: +71.49 secs http://www.youpies.co.uk

One more reason why Act Labs rules. Eric Raymond, ACT LABS <[email hidden]> wrote in message news:[email hidden]...

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> Hello Phil, > > Thank you for the heads up. I dropped the ball here. International > (most) orders now have the option of shipping via Post for only $4 > USD. > > The ACT LABS 4-speed Shifter Plate for the ACT LABS RS Shifter was > originally intended to be a special purchase. Since demand has been > so positive, however, we may keep it as a permanent addition to our > Racing Systems. We made the plate more for our customers than for > profit which is why it sells for only $5.99 and includes shipping and > handling in North America. > > I have added the option to ship internationally via post now too, but > need to somehow offset the added cost of shipping. I hope you find the > $4 USD shipping much more agreeable than the $24 courrier charge. (I > agree that $24 is WAY too much.) > > Again, I take full blame for forgetting to find a way to include our > iternational customers. I really do hope that you find this to be a > fair option. > > Thank you for the constructive criticism. If anyone ever has ANY > issues, please give me a ring at 1-800-980-9997, ext 122. > > Raymond Chow > Online Sales Manager > ACT LABS > > > > > > On Mon, 12 Jun 2000 21:29:48 +0100, "Phil Lee" > <[email hidden]> wrote: > > >I've just got a quote from ACT Labs to ship a 4 speed shifter plate to

the > >UK. For a $5.99 item they want me to pay $24 and yet to ship withinNorth > >America is free of charge. I can't believe a company can possiblejustify > >charging such an extortionate amount for shipping such a small item.This > >is the reason why I didn't buy direct from them in the first place. > > > >I would really appreciate it if someone from North America could help meout

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> >and get one at the cheaper delivery rate and then post it to me. I will > >gladly reimburse you the cost or send an item from England as a trade. > > > >Cheers > > > >Phil > > > >-- > >GPL Rank: +71.49 secs > > > >http://www.youpies.co.uk > > > > >

These folks understand the true meaning of customer service. "Raymond, ACT LABS" wrote:

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> Hello Phil, > > Thank you for the heads up. I dropped the ball here. International > (most) orders now have the option of shipping via Post for only $4 > USD. > > The ACT LABS 4-speed Shifter Plate for the ACT LABS RS Shifter was > originally intended to be a special purchase. Since demand has been > so positive, however, we may keep it as a permanent addition to our > Racing Systems. We made the plate more for our customers than for > profit which is why it sells for only $5.99 and includes shipping and > handling in North America. > > I have added the option to ship internationally via post now too, but > need to somehow offset the added cost of shipping. I hope you find the > $4 USD shipping much more agreeable than the $24 courrier charge. (I > agree that $24 is WAY too much.) > > Again, I take full blame for forgetting to find a way to include our > iternational customers. I really do hope that you find this to be a > fair option. > > Thank you for the constructive criticism. If anyone ever has ANY > issues, please give me a ring at 1-800-980-9997, ext 122. > > Raymond Chow > Online Sales Manager > ACT LABS > > On Mon, 12 Jun 2000 21:29:48 +0100, "Phil Lee" > <[email hidden]> wrote: > > >I've just got a quote from ACT Labs to ship a 4 speed shifter plate to the > >UK. For a $5.99 item they want me to pay $24 and yet to ship within North > >America is free of charge. I can't believe a company can possible justify > >charging such an extortionate amount for shipping such a small item. This > >is the reason why I didn't buy direct from them in the first place. > > > >I would really appreciate it if someone from North America could help me out > >and get one at the cheaper delivery rate and then post it to me. I will > >gladly reimburse you the cost or send an item from England as a trade. > > > >Cheers > > > >Phil > > > >-- > >GPL Rank: +71.49 secs > > > >http://www.youpies.co.uk > > > >

I agree, I almost fell out of my chair when I noticed a post by Raymond in an earlier thread. That's great customer service if you ask me. And to think I was considering changing brand away from Act Labs when upgrading to FF Ryath Eric Gorka wrote:

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> One more reason why Act Labs rules. > > Eric > > Raymond, ACT LABS <[email hidden]> wrote in message > news:[email hidden]... > > Hello Phil, > > > > Thank you for the heads up. I dropped the ball here. International > > (most) orders now have the option of shipping via Post for only $4 > > USD. > > > > The ACT LABS 4-speed Shifter Plate for the ACT LABS RS Shifter was > > originally intended to be a special purchase. Since demand has been > > so positive, however, we may keep it as a permanent addition to our > > Racing Systems. We made the plate more for our customers than for > > profit which is why it sells for only $5.99 and includes shipping and > > handling in North America. > > > > I have added the option to ship internationally via post now too, but > > need to somehow offset the added cost of shipping. I hope you find the > > $4 USD shipping much more agreeable than the $24 courrier charge. (I > > agree that $24 is WAY too much.) > > > > Again, I take full blame for forgetting to find a way to include our > > iternational customers. I really do hope that you find this to be a > > fair option. > > > > Thank you for the constructive criticism. If anyone ever has ANY > > issues, please give me a ring at 1-800-980-9997, ext 122. > > > > Raymond Chow > > Online Sales Manager > > ACT LABS > > > > > > > > > > > > On Mon, 12 Jun 2000 21:29:48 +0100, "Phil Lee" > > <[email hidden]> wrote: > > > > >I've just got a quote from ACT Labs to ship a 4 speed shifter plate to > the > > >UK. For a $5.99 item they want me to pay $24 and yet to ship within > North > > >America is free of charge. I can't believe a company can possible > justify > > >charging such an extortionate amount for shipping such a small item. > This > > >is the reason why I didn't buy direct from them in the first place. > > > > > >I would really appreciate it if someone from North America could help me > out > > >and get one at the cheaper delivery rate and then post it to me. I will > > >gladly reimburse you the cost or send an item from England as a trade. > > > > > >Cheers > > > > > >Phil > > > > > >-- > > >GPL Rank: +71.49 secs > > > > > >http://www.youpies.co.uk > > > > > > > >

Thanks for the quick response. It's refreshing to see such a rapid response to the issue I raised. I have just come from your web site where the shipping cost has indeed been updated and have placed my order. Cheers Phil * Sent from RemarQ http://www.remarq.com The Internet's Discussion Network * The fastest and easiest way to search and participate in Usenet - Free!

remember you US people we get gp3 before you! -- Kieran Mrv <[email hidden]> wrote in message news:[email hidden]... > There ain't no better company out their. I bought from them and will never buy > from anyone else. I am very happy with the Force RS and their Technical > Support. > > Phil Lee wrote: > > > I've just got a quote from ACT Labs to ship a 4 speed shifter plate to the > > UK. For a $5.99 item they want me to pay $24 and yet to ship within North > > America is free of charge. I can't believe a company can possible justify > > charging such an extortionate amount for shipping such a small item. This > > is the reason why I didn't buy direct from them in the first place. > > > > I would really appreciate it if someone from North America could help me out > > and get one at the cheaper delivery rate and then post it to me. I will > > gladly reimburse you the cost or send an item from England as a trade. > > > > Cheers > > > > Phil > > > > -- > > GPL Rank: +71.49 secs > > > > http://www.youpies.co.uk >

There ain't no better company out their. I bought from them and will never buy from anyone else. I am very happy with the Force RS and their Technical Support. Phil Lee wrote:

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> I've just got a quote from ACT Labs to ship a 4 speed shifter plate to the > UK. For a $5.99 item they want me to pay $24 and yet to ship within North > America is free of charge. I can't believe a company can possible justify > charging such an extortionate amount for shipping such a small item. This > is the reason why I didn't buy direct from them in the first place. > > I would really appreciate it if someone from North America could help me out > and get one at the cheaper delivery rate and then post it to me. I will > gladly reimburse you the cost or send an item from England as a trade. > > Cheers > > Phil > > -- > GPL Rank: +71.49 secs > > http://www.youpies.co.uk