Just thought I would pass along my experience recently, when I had to
replace a part on my Act Labs wheel.
It seems the cord running from the pedal base, to my computer, was on
the losing end of a battle with my vacuum cleaner. (hmmm... what's
that burning smell, oh its the cord winding around the vacuum cleaner
brush head)
Anyways I called Act Labs asked them about getting a replacement for
the cord. They told me to email them with my address etc.
3 days later I received the cord in the mail. NO CHARGE!
Unbelievable, even though my wheel is almost 2 years old, they were
nice enough to replace the cord gratis.
I've always been impressed with ActLabs customer service guys
responding to peoples questions in news groups, and other forums, and
now I've had the chance to experience their customer service, first
hand.
This just confirms the opinion I already had, great wheel, from a
great company!
eejit
I have had a similar experience with Act Labs. These guys have always
provided first-rate customer service.
"eejit" <[email hidden]> wrote in message
news:[email hidden]...
Quoted text (25 lines)
> Just thought I would pass along my experience recently, when I had to > replace a part on my Act Labs wheel. > > It seems the cord running from the pedal base, to my computer, was on > the losing end of a battle with my vacuum cleaner. (hmmm... what's > that burning smell, oh its the cord winding around the vacuum cleaner > brush head) > > Anyways I called Act Labs asked them about getting a replacement for > the cord. They told me to email them with my address etc. > > 3 days later I received the cord in the mail. NO CHARGE! > > Unbelievable, even though my wheel is almost 2 years old, they were > nice enough to replace the cord gratis. > > I've always been impressed with ActLabs customer service guys > responding to peoples questions in news groups, and other forums, and > now I've had the chance to experience their customer service, first > hand. > > This just confirms the opinion I already had, great wheel, from a > great company! > > eejitI think I will get a Act Labs wheel if my LWFF gives up....sounds spot on!
Unfortunately they will HAVE to get their mail price quotation service
changed - $107 for shipment of Wheel + Shifter to UK - it would be cheaper
to fly to the netherlands and pick it up in person ;) - actually thats not a
bad idea!!
Ashley
"Todd Sorensen" <[email hidden]> wrote in message
news:n1jD5.6558$[email hidden]...
Quoted text (33 lines)
| I have had a similar experience with Act Labs. These guys have always | provided first-rate customer service. | | | "eejit" <[email hidden]> wrote in message | news:[email hidden]... | > Just thought I would pass along my experience recently, when I had to | > replace a part on my Act Labs wheel. | > | > It seems the cord running from the pedal base, to my computer, was on | > the losing end of a battle with my vacuum cleaner. (hmmm... what's | > that burning smell, oh its the cord winding around the vacuum cleaner | > brush head) | > | > Anyways I called Act Labs asked them about getting a replacement for | > the cord. They told me to email them with my address etc. | > | > 3 days later I received the cord in the mail. NO CHARGE! | > | > Unbelievable, even though my wheel is almost 2 years old, they were | > nice enough to replace the cord gratis. | > | > I've always been impressed with ActLabs customer service guys | > responding to peoples questions in news groups, and other forums, and | > now I've had the chance to experience their customer service, first | > hand. | > | > This just confirms the opinion I already had, great wheel, from a | > great company! | > | > eejit | |
"eejit" <[email hidden]> wrote in message
news:[email hidden]...
> I've always been impressed with ActLabs customer service guys
> responding to peoples questions in news groups, and other forums, and
> now I've had the chance to experience their customer service, first
> hand. Sad to say...this sounds VERY similar to the way the Old Thrustmaster
guys used to do business. They personally backed up their products.
now.... :(
dave henrie
>
> This just confirms the opinion I already had, great wheel, from a
> great company!
>
> eejit
The ACT Labs bits can be found at www.softwarefirst.com in the UK.
eejit <[email hidden]> wrote in message
news:[email hidden]...
> Just thought I would pass along my experience recently, when I had to
> replace a part on my Act Labs wheel.
snip
Ditto.
I have to give major kudos to ACT LABS on their customer service. I used to
own a Logi wheel before I owned a Force RS.
1 week after my warranty expired, my friggin accelerator died. I tried
calling logitech tech support and I had to wait 45 minutes. Then the guy
says, "we do not sell parts. And since your warranty is over, you are SOL."
F**cker.
Not so with ACT LABS. They have a toll free number AND they have always
called me back right away.
eejit <[email hidden]> wrote in message
news:[email hidden]...
