rFactor - Activation codes from Trymedia

Anybody else having a problem trying to get activation codes from Trymedia? I have been through their help system, responded with the details that they requested and still no email with the activation code. They are responding to the email address I used when I ordered, so I don't have them in my spam filter. They have already charged my credit card, yet still no codes, it's been over a week, I find that kind of service pretty lame. Is Trymedia that busy that it takes them over 5 days to respond to email? I'm getting ready to call my credit card company and cancel the charges from Trymedia.

"PJL" <[email hidden]> wrote in message news:[email hidden]...

Quoted text (11 lines)

> Anybody else having a problem trying to get activation codes from Trymedia? > I have been through their help system, responded with the details that they > requested and still no email with the activation code. They are responding > to the email address I used when I ordered, so I don't have them in my spam > filter. They have already charged my credit card, yet still no codes, it's > been over a week, I find that kind of service pretty lame. > > Is Trymedia that busy that it takes them over 5 days to respond to email? > > I'm getting ready to call my credit card company and cancel the charges from > Trymedia.

If you bought the download, just install it. If you made a mistake entering your email address then you're screwed.

Dave <[email hidden]> wrote in message news:[email hidden]... > > "PJL" <[email hidden]> wrote in messagenews:[email hidden]... > > Anybody else having a problem trying to get activation codes fromTrymedia? > > I have been through their help system, responded with the details thatthey > > requested and still no email with the activation code. They areresponding > > to the email address I used when I ordered, so I don't have them in myspam > > filter. They have already charged my credit card, yet still no codes,it's > > been over a week, I find that kind of service pretty lame. > > > > Is Trymedia that busy that it takes them over 5 days to respond toemail? > > > > I'm getting ready to call my credit card company and cancel the chargesfrom > > Trymedia. > > If you bought the download, just install it. If you made a mistakeentering your email address then > you're screwed. > > Actually, they did have my proper email address, I was just getting nowhere with my inquiries to their helpdesk. Having said that, I JUST received my activation codes -- it helps to tell them that you will call your CC and cancel the charges.

2005-09-19, PJL wrote:

Quoted text (11 lines)

> Anybody else having a problem trying to get activation codes from Trymedia? > I have been through their help system, responded with the details that they > requested and still no email with the activation code. They are responding > to the email address I used when I ordered, so I don't have them in my spam > filter. They have already charged my credit card, yet still no codes, it's > been over a week, I find that kind of service pretty lame. > > Is Trymedia that busy that it takes them over 5 days to respond to email? > > I'm getting ready to call my credit card company and cancel the charges from > Trymedia.

I didn't get the regular email (ordered it two weeks ago), but I got it though asking Trymedia for my payment details - you can get a summary which includes the (well, a) number. Last time I'll buy something through them... -peter

2005-09-20, PJL wrote: > >[...] > Actually, they did have my proper email address, I was just getting nowhere > with my inquiries to their helpdesk. Having said that, I JUST received my > activation codes -- it helps to tell them that you will call your CC and > cancel the charges. Did you get more than one code? -peter

Peter <[email hidden]> wrote in message news:432fadfd$0$11075$[email hidden]... > 2005-09-19, PJL wrote: > > Anybody else having a problem trying to get activation codes fromTrymedia? > > I have been through their help system, responded with the details thatthey > > requested and still no email with the activation code. They areresponding > > to the email address I used when I ordered, so I don't have them in myspam > > filter. They have already charged my credit card, yet still no codes,it's > > been over a week, I find that kind of service pretty lame. > > > > Is Trymedia that busy that it takes them over 5 days to respond toemail? > > > > I'm getting ready to call my credit card company and cancel the chargesfrom > > Trymedia. > > I didn't get the regular email (ordered it two weeks ago), but I got it > though asking Trymedia for my payment details - you can get a summary > which includes the (well, a) number. ^^^^^^^^^^^^^^^^^^ Tried that and I kept receiving emails telling me there was no record of my purchase, yet their helpdesk had no problems finding me. Anyway, issue resolved, will avoid using Trymedia like the plague. > > Last time I'll buy something through them... > > -peter >

Peter <[email hidden]> wrote in message news:432fae3b$0$11075$[email hidden]... > 2005-09-20, PJL wrote: > > > >[...] > > Actually, they did have my proper email address, I was just gettingnowhere > > with my inquiries to their helpdesk. Having said that, I JUST receivedmy > > activation codes -- it helps to tell them that you will call your CC and > > cancel the charges. > > Did you get more than one code? I guess they mean you can use the code 3 times before requesting another. > > -peter >

2005-09-20, PJL wrote:

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> >> I didn't get the regular email (ordered it two weeks ago), but I got it >> though asking Trymedia for my payment details - you can get a summary >> which includes the (well, a) number. > > ^^^^^^^^^^^^^^^^^^ > > Tried that and I kept receiving emails telling me there was no record of my > purchase, yet their helpdesk had no problems finding me. > > Anyway, issue resolved, will avoid using Trymedia like the plague.

Same here - they seem terribly disorganised. Glad it turned out ok this time, but not something to repeat... -peter