AMD Customer Support whoo HOO!

Early last year I upgraded to an AMD 1.1ghz chip/MSI motherboard. Unfortunately the MB died and I sent it in for repairs...(most of the old hands may remember all this) Anyhow...when the board came back several months later, I quickly re-installed the chip and heatsink. I blew it...big time and put the heatsink on backwards. The poor chip lasted about 3 seconds before it burned up. Well back the the ol P III 500. I've been on that system since then. Even used the motherboard and memory for another system I built as a gift..(that's a long story but I owed the guy a system) So Here I am with a fried chip, and a system that is rapidly getting old old and older. A tech guy here in town said I should call AMD even tho it was my fault the chip expired...sure enough, just got off the phone...cuz it was a retail box chip they are gonna replace it....That's great! now I gotta find a new motherboard and some more memory... Dave Henrie ps..I just looked at the original invoice when I bought that AMD 1.1ghz...OUCH! I wonder if they will send me an 1800+ since that's about the going rate for those now.....

Go for the Iwill KK266 Plus motherboard - it's awesome in every way (except that it doesn't use DDR memory). Ryan

I just ordered an AMD XP1600 chip, Epox 8KHA+ motherboard (ddr), and 512 mb of pc2100 ram from Crucial. This will be my first AMD chip, finally making the switch after hanging with Intel for several years. Check out newegg.com, they have some great selections, prices, and very good service. Don Burnette "Dave Henrie" <[email hidden]> wrote in message news:JYVM7.85614$[email hidden]... > Early last year I upgraded to an AMD 1.1ghz chip/MSI motherboard. > Unfortunately the MB died and I sent it in for repairs...(most of the old > hands may remember all this) Anyhow...when the board came back several > months later, I quickly re-installed the chip and heatsink. I blewit...big > time and put the heatsink on backwards. The poor chip lasted about 3 > seconds before it burned up. Well back the the ol P III 500. I've beenon > that system since then. Even used the motherboard and memory for another > system I built as a gift..(that's a long story but I owed the guy asystem) > So Here I am with a fried chip, and a system that is rapidly getting oldold > and older. > A tech guy here in town said I should call AMD even tho it was my fault > the chip expired...sure enough, just got off the phone...cuz it was aretail

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> box chip they are gonna replace it....That's great! > now I gotta find a new motherboard and some more memory... > Dave Henrie > ps..I just looked at the original invoice when I bought that AMD > 1.1ghz...OUCH! I wonder if they will send me an 1800+ since that's about > the going rate for those now..... > >

Dave I just put together my first AMD powered rig and it is awesome. I purchased the XP1800+ along with an EPOX 8KHA+ MB. I highly recommend this board. After you update the bios the MB is great. It has many features along with the 266A chipset. Check out the reviews on it, you will not be disappointed. John

I second the newegg.com nomination! Great response time as well! Ryan

I placed my order over the Thanksgiving holiday. Immediately, I had an order confirmation with order number. Within 10 minutes I had another email stating my charge card had been accepted, and the order would be processed and shipped asap. Yesterday, first business day after the holiday, I get another email stating it had shipped along with Fed X tracking number. Nothing backordered. So far I am very impressed. Don Burnette "Ryan" <[email hidden]> wrote in message news:QCYM7.713$[email hidden]... > I second the newegg.com nomination! Great response time as well! > > Ryan > >

Agreed, got the same one here, very nice. If you want DDR RAM, get the Epox 8kha+ Rafe Mc On Tue, 27 Nov 2001 19:17:24 -0700, "Ryan" <[email hidden]> wrote: >Go for the Iwill KK266 Plus motherboard - it's awesome in every way (except >that it doesn't use DDR memory). > >Ryan >

Wow, didn't know there were so many fans of this mobo :) good news for you Dave, that's great customer support. I wish it were like that here in Australia, most people prefer an argument first :P Rafe Mc Oh yeah. I wouldn't hold my breath for an 1800+, they're never that generous :( At least you got something for free that you were never expecting :) Maybe you could arrange that they'll upgrade whatever they were sending to something newer for a few dollars more??? On Wed, 28 Nov 2001 03:02:39 GMT, "John McClaren" <[email hidden]> wrote:

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>Dave I just put together my first AMD powered rig and it is awesome. I >purchased the XP1800+ along with an EPOX 8KHA+ MB. I highly recommend this >board. After you update the bios the MB is great. It has many features along >with the 266A chipset. Check out the reviews on it, you will not be >disappointed. > >John >

XP 1800 and Epox 8KHA+ w/512 ddr here, too, with a silky smooth running system Warlock! Rafe McAuliffe wrote:

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> Agreed, got the same one here, very nice. If you want DDR RAM, get the > Epox 8kha+ > > Rafe Mc > > On Tue, 27 Nov 2001 19:17:24 -0700, "Ryan" <[email hidden]> > wrote: > > >Go for the Iwill KK266 Plus motherboard - it's awesome in every way (except > >that it doesn't use DDR memory). > > > >Ryan > >

Is that 1.1ghz still in production? "Early last year" Hmmmmmm........ Maybe, keep yer fingers crossed. I love hearing about this AMD Heat/Frying stuff, heh my P3 866 has been pretty much on 24/7 since I put this box together in March 2001. Just another jab from an Intel diehard. he he.

"REDLINE426" <[email hidden]> wrote in message news:4_5N7.6612$[email hidden]... > Is that 1.1ghz still in production? "Early last year" Hmmmmmm........Maybe, > keep yer fingers crossed. > > I love hearing about this AMD Heat/Frying stuff, heh my P3 866 has been > pretty much on 24/7 since I put this box together in March 2001. > > Just another jab from an Intel diehard. he he. Yeah it was pretty much my own fault. They have a big indention cut in the plastic frame that clearly indicates the ONLY way the Heatsink can be installed, yet for some reason I got tunnelvision on the springy metal clamp and chose the end that 'looked' familiar....so by the time I got the HS on, it was tilted and barely making any contact at all with the chip surface...Cooked real fast. dave henrie

I just helped a friend build a system based on the Epox 8KHA+ - very impressive. I want one!

The VIA 4in1 drivers actually work flawlessly on the 8KHA+ which is more than can be said for the crappy, overrated ASUS A7M, A7V etc.

When I get my new 8KHA+ up and running, will I need to update these via drivers? Don Burnette "Damien Smith" <[email hidden]> wrote in message news:9u47us$64b6t$[email hidden]... > The VIA 4in1 drivers actually work flawlessly on the 8KHA+ which is more > than can be said for the crappy, overrated ASUS A7M, A7V etc. > >

Highly recommended that you do. www.via.com.tw -- - Will DeRivera - http://www.numic.net - http://www.luxt.com Don Burnette <[email hidden]> wrote in message news:IBhN7.26214$[email hidden]... > When I get my new 8KHA+ up and running, will I need to update these via > drivers? > > Don Burnette > > "Damien Smith" <[email hidden]> wrote in message > news:9u47us$64b6t$[email hidden]... > > The VIA 4in1 drivers actually work flawlessly on the 8KHA+ which is more > > than can be said for the crappy, overrated ASUS A7M, A7V etc. > > > > > > >

On Wed, 28 Nov 2001 00:11:21 GMT, "Dave Henrie" <[email hidden]> wrote: >months later, I quickly re-installed the chip and heatsink. I blew it...big >time and put the heatsink on backwards. The poor chip lasted about 3 Good luck to you Dave but I sure hope this is not AMD's official replacement policy. As consumers of their products we are the ones paying for the replacement chip. Like I said, good luck to you and I don't begrudge you as I know you're a fine upstanding citizen but I'll be damned if I want to be paying to support O/C'ers who get carried away and toast their nice new chip in the quest for .00033 extra FPS in Q3 NV15.... AB

<abulloch@NOSPAM> wrote in message news:[email hidden]> Like I said, good luck to you and I don't begrudge you as I know > you're a fine upstanding citizen but I'll be damned if I want to be > paying to support O/C'ers who get carried away and toast their nice > new chip in the quest for .00033 extra FPS in Q3 NV15.... > > AB Thanks, as far as overclockers go...I would guess that most of them do NOT by the boxed processors but rather go for the OEM chips. These have a much shorter warranty and usually manufacturers don't even deal with OEM warranty's, it's all covered by the retail outlets. In my case, I fried the chip not form O/c ing it but sheer stupidity...I would guess the reason AMD so readily agreed to replace it is due to the extremely fragile nature of the chip regarding heat. Cheaper to take care of a few bumblers like me than to face a hoard of disgruntled lawyers. dave henrie

Got it bookmarked, thanks. Don Burnette "Will DeRivera" <[email hidden]> wrote in message news:G4lN7.13201$[email hidden]...

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> Highly recommended that you do. www.via.com.tw > -- > - Will DeRivera > - http://www.numic.net > - http://www.luxt.com > > Don Burnette <[email hidden]> wrote in message > news:IBhN7.26214$[email hidden]... > > When I get my new 8KHA+ up and running, will I need to update these via > > drivers? > > > > Don Burnette > > > > "Damien Smith" <[email hidden]> wrote in message > > news:9u47us$64b6t$[email hidden]... > > > The VIA 4in1 drivers actually work flawlessly on the 8KHA+ which is

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> > > than can be said for the crappy, overrated ASUS A7M, A7V etc. > > > > > > > > > > > > > >

On Thu, 29 Nov 2001 14:08:08 GMT, "Dave Henrie" <[email hidden]> wrote: >of a few bumblers like me than to face a hoard of disgruntled lawyers. Ahhh, not such a problem in Australia... Agreed a little corpate goodwill can go a long way. AB