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Rec.Autos.Simulators Archive

Thrustmaster bad customer service?

8 posts by 7 people · 27 Nov 2001 19:29 UTC - 28 Nov 2001 21:20 UTC

.. 27 Nov 2001 19:29 UTC#149796
Have you talked to those people? Very unfriendly and don't want to bother to help.
Jason Monds 27 Nov 2001 19:38 UTC↳ reply to ..#149802
They seemed fine when I called about RMAing my wheel. The technical support forum is not as good as the Kyro II forum. It seems they don't provide technical support over the forum, just over the phone or via email. I don't recommend getting a Ferrari FF wheel for WinXP because the driver version 3.08 isn't very good IMO. You won't be able to connect an Act-Labs shifter and still see the Ferrari driver for instance. For WinME or less, just use the older 2.0.16 or 2.1.11 drivers and you're set to go racing in style -- not much support needed there :) ".." wrote: > > Have you talked to those people? Very unfriendly and don't want to bother to > help. -- Jason Monds http://www.proracingclub.com - Pro Racing Club! (GPL) http://www.scprc.com - Stock Car Division of the PRC. (N4, Fun Run Sims) (Please remove 'no extra spork' when replying)
I don't know about customer support, but I do know that TM released a driver for XP (3.08) and the thing hardly works-- oftentimes and what seems like haphazardly you get a blue-screen error. These drivers were released over a month ago, and still they haven't fixed them. Folks on TM's boards know all about the bug in the driver, but they still have done nothing to fix it. It's really disgraceful. My next wheel will definitely not be a TM wheel. Alanb ".." <[email hidden]> wrote in message news:[email hidden]... > Have you talked to those people? Very unfriendly and don't want to botherto > help.
".." <[email hidden]> skrev i en meddelelse news:[email hidden]... > Have you talked to those people? Very unfriendly and don't want tobother to > help. Hi there "..", I've seen you asking a bunch of short questions but who are *you*? Cheers, Jens
...should've seen the expression on the CompUSA guy's face when I fed him *that* one in proper French (I'm French-Canadian).... "Huh? You mean ga-will-uh-mott?" - John P. Wilson - [email hidden] "REDLINE426" <[email hidden]> wrote in message news:p36N7.6648$[email hidden]... > Do you speak French? or are you an arrogant American? > > Thrustmaster is GayMo (Guillemot).
Thom j. 28 Nov 2001 21:15 UTC↳ reply to ..#149657
WRONG!!! Always been extremely helpful & friendly to me!! They are 100% topshelf in my book! Also when my ff Ferrari went bad on me {And I beat the 'pizz' out of it} I sent the old one back & within 2days I had a brand new one! So whoever you are, you must be talking to the wrong Company! Fact! Thom_j. ".." <[email hidden]> wrote in message news:[email hidden]... | Have you talked to those people? Very unfriendly and don't want to botherto | help.
Whatever TM is or wherever TM went or whoever TM is now, customer support is bad. They've had months to fix these TM drivers, which took them months to get out in the first place, and they've done nothing. Alanb "REDLINE426" <[email hidden]> wrote in message news:p36N7.6648$[email hidden]... > Do you speak French? or are you an arrogant American? > > Thrustmaster is GayMo (Guillemot). > > >

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