Hello
Following my problem with my FORCE RS here is the transcript of my exchanges
with them.
What other company does that ?
-----Original Message-----
From: Act Labs Technical Support [mailto:[email hidden]]
Sent: Friday, December 21, 2001 5:49 PM
To: Jean-Charles HUILLIER
Subject: Re: problem with FORCE RS
Provide your mailing address and we will send you a new cable and pot.
Technical Support Dept.
ACT LABS Ltd.
http://www.act-labs.com
[email hidden]
Please quote/include all previous correspondence with any replies.
We try our best to respond to your emails immediately. Due to the amount
of
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----- Original Message -----
From: Jean-Charles HUILLIER
To: 'Act Labs Technical Support'
Sent: Thursday, December 20, 2001 10:21 PM
Subject: RE : problem with FORCE RS
Hello and thanks for your prompt answer !!
I unplugged the cable, replugged it, when i entered the properties the
thottle was set at "middle" and after about half a second it went up to full
without me touching it, if I unplug the cable while on the properties screen
the brakes are doing it too (climbing to full).
The cable doesn't look damaged or cut.
I can open the pedal base to check the wiring but if this fails how do I
proceed to get a new pot ?
Thank you
-----Original Message-----
From: Act Labs Technical Support [mailto:[email hidden]]
Sent: Friday, December 21, 2001 1:12 AM
To: Jean-Charles HUILLIER
Subject: Re: problem with FORCE RS
Sounds like it could be either a problem with the potentiometer
(sensor) for the Gas pedal, or your pedal base could have a bad wire. Check
your cable for damage, like kinks, knots or bends. Also make sure the pedal
base is plugged in securely to the back of the wheel.
Technical Support Dept.
ACT LABS Ltd.
http://www.act-labs.com
[email hidden]
Please quote/include all previous correspondence with any replies.
We try our best to respond to your emails immediately. Due to the
amount of
emails we receive, please excuse us if our emails appear short.
----- Original Message -----
From: Jean-Charles HUILLIER
To: [email hidden]
Sent: Thursday, December 20, 2001 3:30 PM
Subject: problem with FORCE RS
Hello
I have a 2nd version FORCE RS (with the shifter paddles independant
from each other) with the shifter (non usb)
I have upgraded to Windows XP and gotten the latest drivers from
your site, everything was fine for about a month.
Since yesterday the thottle is always at full in the windows control
panel properties. If I press it or not it remains at full.
In the games it is not working anymore, the brakes are but no
throttle
I suspect more an electronic problem because it was working all
right the last time I used it, it didn't "brake" in the middle of a game.
I have removed the wheel from windows, removed the drivers,
reinstalled it and the same thing happens.
Thank you for your help.
Jean-Charles HUILLIER
On Fri, 21 Dec 2001 18:03:15 +0100, "Txl" <[email hidden]> wrote:
>Hello
>
>Following my problem with my FORCE RS here is the transcript of my exchanges
>with them.
>What other company does that ?
Well.. the support from the Wingmanteam for the Momo wheel was nothing
short of outstanding :)
Good to hear ACT also gives excellent support. Most other companies
can learn a lot from this unfortunately.
Andre
Thrustmaster USED to be this way...but people REALLY started to abuse it, so
they had to quit. I remember that people used to basically make their own
steering wheels by just asking TM for a set for their "broken wheel."
-Stuart Becktell
"Andre Warringa" <[email hidden]> wrote in message
news:[email hidden]...
> On Fri, 21 Dec 2001 18:03:15 +0100, "Txl" <[email hidden]> wrote:
>
> >Hello
> >
> >Following my problem with my FORCE RS here is the transcript of myexchanges
